Shipping & Delivery

UK Shipping

All UK orders are shipped via Royal Mail Tracked 24 service, with delivery typically within 1-2 business days after dispatch. Orders placed before 2 PM Monday-Friday are processed and shipped the same day.

International Shipping

We ship to most countries worldwide using DHL Express. International delivery times typically range from 3-7 business days depending on your location and local customs processing.

Please note that any applicable customs duties and taxes are the responsibility of the recipient and are not included in the shipping costs.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. You can use this to monitor the progress of your delivery in real-time.

If you have any questions about your shipment or need assistance, please contact our customer service team at support@neptune-vision.com.

Shipping Policies

• We aim to dispatch all orders within 24 hours (Monday-Friday, excluding holidays).
• All orders are packaged in our signature minimalist, recyclable packaging.
• For certain destinations, signature may be required upon delivery.
• We cannot ship to PO boxes for international orders.
• In rare cases of shipping delays due to unforeseen circumstances, we will contact you promptly with updated delivery information.